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Service Lines Repairs and Maintenance

A water service line is the pipeline that is between your home and the town’s water main line, which is typically located under the road way. 

Frozen Water Lines

This service line is maintained by the property owner including any part which extends under the roadway or on the public right of way. 

How to Thaw Frozen Pipes

If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.

  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area.
  • Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use open flame devices. Apply heat until full water pressure is restored.

If you are unable to locate the frozen area, if the frozen area is not accessible, or if you cannot thaw the pipe, call a licensed plumber.  Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.